By Erica Lord | 0 comment
Many organizations are struggling to meet the rapidly changing expectations of their clients and employees in our current environment. Eighty percent of
Communication is changing. Users are accustomed to group chat and instant video in their personal lives and expect the same in the office. Investor relations and high-touch web events require expertise, but the majority of users have adapted quickly to the post-pandemic world where audio and video web conferencing are the norm.
Unified Communications as a Service (UCaaS) solutions provide enterprises with crystal clear voice services, business collaboration tools like video, chat, web conferencing, and screen sharing, and best-of-breed handsets and softphones. When implemented properly, all these features work seamlessly with existing SaaS applications like Gmail, Slack, Salesforce.com, and Microsoft to make employees more productive.
You can also tie in enterprise-grade Contact Center as a Service (CCaaS) solutions to optimize your agents, gain valuable insights into your business, and even deploy conversational AI and machine learning for self-service applications. These tools reduce the human resources needed to accomplish business objectives and create successful outcomes. Deploying these technologies also frees up staff for more complex responsibilities, enables a relationship focus, and can even predict next steps to assist with workflows.
No matter how you want to connect your users and clients, ARG is well versed in the ever-changing technology options and can help capture requirements, document functionality, and streamline the RFP process to help you choose the right solution and service provider to meet your technology needs. Throughout installation and user adoption, ARG will support you, advocate for you, and ensure the best possible experience.
Get started on making the right choice today.
