Client Service Specialist Position Overview
Client Service Specialists are service experts who are primarily responsible for working all client service-related issues and relentlessly providing an amazing client experience. These issues include service outages, partial outages, service changes, billing issues and will be handled according to ARG’s SOPs and SLAs. They will communicate with the client’s provider and the client directly regarding these issues in a clear and concise manner and set reasonable expectations with the client for resolution of their issue. They play a key role in the ongoing success of each client partnership.
You will not only interface with our clients and providers, but also with our internal teams including Engineering, Client Experience Managers, Consultants, and Management as needed to resolve client issues and support an amazing client experience.
Are you a top performer with 2 – 5 years of client services and telecom experience? Are you passionate about your own and others’ success? If you thrive in a fast-paced environment that requires constant learning, can handle working with multiple clients simultaneously, and are comfortable and confident working multiple tasks at once then you might be the perfect candidate.