Client Service Specialist

Client Service Specialist Position Overview

Client Service Specialists are service experts who are primarily responsible for working all client service-related issues and relentlessly providing an amazing client experience. These issues include service outages, partial outages, service changes, billing issues and will be handled according to ARG’s SOPs and SLAs.  They will communicate with the client’s provider and the client directly regarding these issues in a clear and concise manner and set reasonable expectations with the client for resolution of their issue. They play a key role in the ongoing success of each client partnership.

You will not only interface with our clients and providers, but also with our internal teams including Engineering, Client Experience Managers, Consultants, and Management as needed to resolve client issues and support an amazing client experience.

Are you a top performer with 2 – 5 years of client services and telecom experience? Are you passionate about your own and others’ success? If you thrive in a fast-paced environment that requires constant learning, can handle working with multiple clients simultaneously, and are comfortable and confident working multiple tasks at one then you might be the perfect candidate.

Qualifications

• 2 – 5 years client services experience
• 2 – 5 years telecommunications experience
• Impeccable communication skills (verbal and written)
• High level of personal integrity
• Comfortable dealing with all levels of clients in a competent and confident manner
• Must have the ability to work with challenging clients and assisting with issue resolution
• Excellent organizational skills with the capacity to focus on and manage multiple high priority tasks
• Detail oriented

This position reports to the office daily, so you must be local. You are required to be a green card holder or US citizen as ARG is not sponsoring visas at this time. Email careers@myarg.com to submit your resume.

ARG is an award-winning consultancy and broker of technology services with over 25 years as an industry leader. ARG leverages market research, technical resources, and industry best practices to help our clients procure the best solution at the best price. On average, we find savings of 20-40% on technology spending. ARG has been named to both Top Work Places and Best Places to Work by The Washington Post and Virginia Business.

ARG is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, disability, or any other basis prohibited by state law relating to discrimination in employment.