Client Experience Manager

Client Experience Manager Position Overview

ARG is seeking an experienced client management professional that can help our clients with their technology transformation while building strong, long-term relationships. Our Client Experience Managers are front and center with our clients. They have primary responsibility for ensuring our clients have an amazing experience with ARG. In addition, they also work closely with our Consulting team to help our clients through renewals and upgrades.

An ideal candidate is adept at building and maintaining relationships. They are comfortable in a team environment where collaboration is critical. Being in the trenches with our clients as they roll out new technology and navigate the experience means requirements include a level head, adaptability, creativity, and excellent communication. The role requires communicating with our clients, our internal teams and providers at all levels.

If you have a proven technology or telecom background, crave the constant stimulation of learning new things, can handle multiple clients simultaneously, and enjoy building relationships, this is the job for you.

Qualifications

• Prior technology/telecom experience preferred (3-5 years)
• Proven track record in maintaining and growing client relationships
• Excellent verbal and written communication skills
• Excellent organizational skills
• Ability to focus on and manage multiple high-priority tasks
• Comfortable with dealing with all levels of clients – from C-Level to Office Manager
• Must have the ability to work with challenging clients and assist with issue resolution
• Must be willing and comfortable to present to clients in person, via conference call and web conference
• Must to travel (locally) to customer locations for in-person meetings regularly
• Project competence and confidence
• Ability to take lead on projects and opportunities and delegate tasks internally and externally

This position reports to the office daily, so you must be local. You are required to be a green card holder or US citizen as ARG is not sponsoring visas at this time. Email careers@myarg.com to submit your resume.

ARG is an award-winning consultancy and broker of technology services with over 25 years as an industry leader. ARG leverages market research, technical resources, and industry best practices to help our clients procure the best solution at the best price. On average, we find savings of 20-40% on technology spending. ARG has been named to both Top Work Places and Best Places to Work by The Washington Post and Virginia Business.

ARG is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, disability, or any other basis prohibited by state law relating to discrimination in employment.