Boy! When ARG Implementation Engineers say they'll do just about anything to save a cut, they mean it! Yesterday, Matt West went WAY above the call of duty by dumpster diving to save a cut that was going south due to a missing cable. Here is what the phone vendor had to say afterwards: "The cutover went very well due to the efforts of one Matt West. On Friday I installed the PRI card and tested. I left a static bag in the closet which contained the timing cable for the PRI card, not knowing if I would need the cable or not I left it on site . On Monday the office admin decided to clean out the closet and tossed my static bag in the dumpster. When I arrived on site this morning I noticed the in the PRI stats that the system had a lot of slips and I was having problems making/receiving calls. We needed the timing cable. Thanks to Matt West for dumpster diving to retrieve the static bag which contained the timing cable and saving the day. Above and beyond the call of duty Matt West – Thank you!"
Matthew L. Bell, Reliable Communications, LLC
ARG Project Managers and Implementation Engineers go to extraordinary lengths every day to ensure that our customer cuts go well. We understand that there can be a lot of anxiety about changing or installing a new service. We are aware that any interruption of service is disruptive and with that in mind do everything possible to minimize customer risk. A large part of our process is education; to better explain what will happen when ARG is there to turn up new service or port numbers. Ideally, when our clients are better informed, they are less anxious. With that in mind, here are some of the steps we go through to ensure a smooth voice transition:
- Prior to a voice cut, an ARG Implementation Engineer makes sure the circuits are in place and doing what they are supposed to do.
- We make a few outbound calls and inbound calls on the new circuit with a meter attached to make sure the circuit is working as ordered.
- After proving the circuit is working as ordered with a meter, the PBX patch cable is moved from the losing carriers hand off to the winning carriers hand off. The time it takes to move the patch cable is moved is the only complete outage in the process.
- Immediately after moving the patch cable ARG engineers plug a meter into the losing carriers hand off to verify the new circuit is configured the way the old one was.
- ARG IE’s make several test calls with your phone system through the new circuit to verify that the new circuit is working properly. The PBX vendor programs in the new inbound number that was used to test the circuit to ensure that inbound calls are configured properly. You have outbound service on your new carrier at this time.
- After several successful test calls both in and out through the PBX we request the winning carrier port the numbers.
- The porting of numbers usually takes a few minutes, sometimes longer depending on the quantity of numbers. Until the numbers port you will not have inbound service.
- Once all of the numbers port your service will be fully functional on the new carriers network and ARG will continue to test for another ten minutes or until we confirm that everything is up and running.
Naturally any issues, like the timing issues with this cut, will bring additional resources and responses, but rest assured we are here for you and your vendor to ensure that everything goes well.