Here at ACE, we have utilized the services of ARG for over eight years now. We have been loyal customers, as the service they provide is impeccable. There is nothing better then a company that delivers all that they promise! It has been a pleasure to work hand and hand with the ARG staff and for that, we will continue to utilize their services for many years to come.

Michelle, American Council on Education

Of all the decisions needed during a major office move, we can genuinely say choosing to work with ARG was one of the smartest. The ARG transition team was very engaged and interfaced seamlessly with our vendors throughout the process of designing and implementing our new phone system, getting onboard with our new carrier and exiting from our former carrier and service plans. Now as an established client, we have come to recognize even further the value of ARG’s service.

Pat, McLean Asset Management

Having ARG handle our switch to a new dial tone and internet provider impacted me by taking the day to day details and concerns of the transaction off my hands. In addition I had the benefit of ARG’s expertise when difficult situations arose. Our ARG project manager and everyone else I dealt with at ARG was focused on getting our job done and done properly and as quickly as possible. I cannot imagine having to do all they did myself. I highly recommend using ARG.

Lynn, Artis LLC

While dealing with vendors, it’s always nice to have ARG’s experience on our side…Quite simply, ARG has never let us down.   If you are ever looking for a client that will provide good references to new prospects, please consider us.

Keith, National Automated Clearinghouse Association - The Electronic Payments Association

Bottom line is I don’t know what our company would do without ARG to handle our telecommunications. ARG and everyone we deal with  is invaluable. Thank you.

Jan, Global Science & Technology, Inc.

As you promised, you kept our team up to date almost every hour during business hours over the past two days and were kind enough to offer and call me each morning at 8:00AM with updates from the night before. 

On behalf of our group, we appreciate your dedication and service during our “trouble period.”

Carl, American Asset Management Group, Inc.

I am grateful to work with those special employees from ARG who are knowledgeable and provide 1^st class customer service. I’ve been in IT fields for 15 years and ARG is one of the top service providers I have ever had.

Ahryu, SECOR-GROUP

At ARG, the supportive staff knew immediately how to properly escalate my calls, and always route me to the appropriate technician or consultant. They communicate with the vendors directly and ARG is able to do testing and isolate the problems and quickly arrive at solutions.

Dana, Greater Washington Orthopedic Group

Everyone is more than helpful and tries to get to the heart of the matter quickly and professionally.  We love our ARG!!

Laura, Bay Bank

Thank you for getting us through last week’s issues with the Verizon system breakdown.  As you know, we are a medical practice that is heavily dependent on fast, reliable connectivity for all aspects of patient care and communications, laboratory and clinical services and all our administrative and financial operations. With ARG we have always felt your personal commitment and clear professionalism whenever we’ve called on you for help.  Over the years, when anything has broken somewhere in myriad systems that wire us all together, ARG has been there right away representing our needs, investigating, troubleshooting and keeping us fully informed as if we were a Fortune 500 corporation.  Believe me, we haven’t forgotten what it can be like!  You have built a great company and, for us, your greatest service is peace of mind.

John, Optimal Heath Physicians

We have been delighted with the consistently high level of service provided by ARG and consider them to be an essential partner in our telecommunications landscape. Without hesitation we would recommend ARG to any business embarking on an evaluation of their phone service.

Pat, McLean Asset Managment

The level of commitment, the standards of excellence, the knowledge base and the delivery of service at ARG is beyond exemplary. I fully recommend them without hesitation or reservation to any company who is considering their services.

Dana, Greater Washington Orthopedic Group

We rely on ARG for their consistent support of our call center operations. They have consistently demonstrated superb customer service.  They help to explain the system to new users, and they troubleshoot issues quickly and efficiently.  We are a growing call center, which requires interaction with a wide range of new call center sites.  ARG has shown the ability to “make the seemingly complicated uncomplicated”.

Greg
Brain Injury Association of America

 ARG fully coordinated the project, communicated with the vendors, arranged for the implementation of equipment and turnover, and followed up on each and every detail. Additionally, when we encountered issues with connectivity, installation and faulty equipment, they were on task every second.

Dana, Greater Washington Orthopedic Group

ARG has been instrumental in helping us manage our telephony and internet services. Their support team helps us get better access to our providers and faster resolutions to our issues. I would not hesitate to recommend them to any organization.

Urban, National Motor Freight Traffic Association

Certain components of our communication technology are somewhat non-standard, and at times if we experience an issue, it may not be readily apparent what the source of the trouble is. The responsiveness of our technical support team at ARG has been nothing less than outstanding. With one quick call or email they are working with our carrier on researching the matter and providing timely updates. In addition, they always make sure we know what to expect, and they follow through to resolution. A huge plus is that we are relieved of back and forth calling to vendors, waiting on hold, trying to understand technical jargon, etc. Even with questions or low-priority matters our contacts at ARG are extremely responsive and happy to assist.

Pat, McLean Asset Management

  I want to thank everyone from ARG who helped out with seeing this through to completion.  The communication and updates were great and the problem was fixed in a very timely manner.  I am really glad we went with ARG to help us with our communications needs!

Smith, Society of General Internal Medicine

It’s very few and far between where I can rave about a support experience in the IT field, but this has certainly been one of them.

Jeremy, Facility Engineering Associates, P.C.

ARG makes my life easier when it comes to managing the telecom and data needs of a rapidly growing organization.

Peter, Bravo Health

I know this note is way overdue, but I would like to take this opportunity to extend my sincere gratitude to the help that you afforded me and CrisisLink during the transition to our new location … you were very kind and helpful including during off hours.

Joseph, CrisisLink

ARG has been extremely valuable in the process of our upgrades for many years now.  Without their guidance and assistance I’m sure we would have spent much more money for far less service.  Their staff has always been there for us through the last 10 years and continues to be to this day. I am looking forward to many more years of continued partnership with ARG.

Raymond, Beretta USA

During the recent troubles that we’ve been trying to isolate, you’ve been able to escalate our troubles to the top levels within Verizon and Paetec.  You’ve come on site several times with test equipment to work and test head to head with the carriers, and the PBX vendor.  This is invaluable to us as a service. ..  To sum it up, you do a great job of helping to keep the vendors on their toes…

Robert, A-T Solutions

I will say that I have NEVER been a fan of using a third party to manage our accounts and circuits.  I always thought it would be another iron in the fire that I had to sort through!  I must say that I have been extremely satisfied with the service and benefits of working with ARG.

Robert, A-T Solutions

ARG has been a trusted partner of ours over the past  7 years with exceptional service and support.

We recently tasked them with finding us a new ECR solution for routing our call center traffic. They were quick to Identify our needs and found a solution at a substantial savings with more features than our existing platform.

Thank you for always being there.

Timothy, SunSetter Products Limited Partnership

Thanks for helping me sort this out – I appreciate your response.  I greatly appreciate how responsive you all are when these phone issues have come up.  Our business is so reliant on the phone, so it’s huge when that is broken.

Pat Ward
McLean Asset Management

We were introduced to ARG during the process of preparing for an office move. We were evaluating a range of phone service providers and phone system platforms. Our ARG consultant was more than helpful and available as we negotiated the maze of IP phones and potential service carriers. The analysis she provided was a critical resource in our decision-making process.

Pat, McLean Asset Management

I cannot express how vital ARG assistance is for NCA.  It is your support that allows a small organization like ours be a big player in our industry…  The most critical assistance ARG has provided for NCA is through availability at a moment’s notice to fix or assist with any challenge faced by NCA.  Working with ARG is like having a large IT department at our disposal.

Reginald, National Confectioners Association

 ”In addition to ARG’s impeccable customer service, their knowledge of the industry is unparalleled.”

Matthew, RGS

When our company made the decision to go with ARG, I was a bit skeptical.  I have to say, I have been more than pleasantly surprised.  The transition from our previous vendor to our new service was a bit taxing, Lew Branning worked tirelessly getting that completed.  Our point person, Lava Mohammed has assisted me on several occasions.  Joe Harre recently worked on what could have been an interruption in our business-updating me during the process and getting me the final resolve very quickly.  EVERYONE is top of the line.  Ready to assist when needed.  I cannot say enough good things about the team at ARG.

Laura, Bay Bank

I have been turning to ARG for guidance for almost ten years. Their knowledge and experience continues to impress me and assures me that I am getting the best solution at the lowest price. They stake their reputation on their recommended services, so you know that they will always shoot straight.

TJ, Keller and Heckman LLP

I am not surprised, but I wanted to thank you for the ease of transition. I am always so impressed with the level of service that ARG provides. I know most of the time people only complain and I have a free moment so I thought I would write to say “AWESOME JOB!!!” I don’t think the transition could have gone any smoother.

Christopher, National Stone, Sand and Gravel Association