Management Team

Kristine Barton
Director, Solutions Engineering
As the director of solutions engineering, Kristine is responsible for creating the very best technical solutions to meet ARG’s clients’ requirements. From hosting services to MPLS QOS configurations Kristine uses her vast industry knowledge to tailor a solution that meets each client’s needs while respecting their budget and ensuring a high level of support for both pre and post sales engineering requirements.
Kristine’s breadth of experience as a UUNet backbone engineer is complemented by her thirst for knowledge and continual efforts staying up to date on the latest product offerings in the market.

Heather Campbell
Senior Vice President

Heather has worked just about every position at the company from new client acquisition through project management to client services during her 18 years with ARG.
Heather leads ARG’s Consulting and Operations Teams – bringing her knowledge of carrier networks, transport technologies, contracts, billing, carrier support and effective escalations to bear every day in ensuring that our clients experience the full benefit of ARG services as they work with our teams.  She works with her teams to consistently deliver cost effective solutions to our clients that ensure network stability and  that ARG’s clients experience our world class customer service.   In addition to her responsibility to our clients, she is also responsible for helping ARG maintain and propagate the corporate culture and environment that helped ARG become a Washington Post Top Workplace.

Jeff Giron
Implementation, Director
Jeff Giron joined ARG in 2003 with a background in customer service, carrier process quality control and project management.
During his tenure at ARG he dedicated himself to enhancing the client services team and eventually moved into the Voice and Data Engineering department before heading up the implementation team where he continues to enhance our client’s experience.
His 10+ years of industry experience have helped him become well versed with the day to day operations of telecom providers and their processes and is well positioned to push our customer’s orders to the top of their priority list.

Steve Grimsley
Director, Client Services
Steve Grimsley joined ARG in 2002 with experience in the field at companies including Blue Ridge/Eclipse, TSM/NEC & Net2000 spanning PBX and facilities implementation and project management. Steve’s responsibilities have run the gamut from technical consulting, compilation & execution as well as engineering support for carrier and vendor technicians.

Today Steve brings his considerable customer services skills and expertise in trouble shooting to head up our Client Services team, ensuring that each customer issue is supported with the highest level of attention to detail and respect for our clients needs.

Kathy Held
Vice President
With over 30 years of telecom experience, Kathy joined ARG in 2001 as Director of Consulting Services. Record-breaking sales accomplishments, special projects and new service initiatives were the result. In her current role, Kathy drives business process management, promoting business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology, all aligned with our clients’ needs.

She is currently involved in the development of a new tool that will allow ARG to deliver an extraordinary experience to every client.

Jeff Jackson
General Manager – Baltimore Region
Jeff is a 20-year telecom industry veteran. Prior to his current role of heading up the Baltimore Region office for ARG, Jeff was the co-founder and COO of Paladin Solutions Group. Jeff was instrumental in growing that business until Paladin and ARG merged companies in 2005. His extensive background in Sales, Sales Support, Technical Support, Implementation, Customer Training, and office operations within the telecom industry make him perfectly suited to lead our efforts in expanding the ARG brand into the Baltimore region.

Erica Lord
Director, Business Development
Erica joined ARG in 2004 with a background spanning telecom provisioning, project management and account management. She is currently heading up our business development efforts, where she hopes to educate our clients and prospects  about the full suite of services offered by ARG and introduce more companies to the support and value offered by ARG.

Her 16 years of telecom experience give her a wealth of information which helps support our customers and business partners and to direct your inquiries to the best place for resolution. She also runs our website and seminars. Feel free to contact her with typos or seminar ideas- or if you know someone who could benefit from working with ARG.

Patrick McGugan
Director, Business Management Services
Patrick has been engaged with business process management in the telecommunications industry since 1992. Most recently, Patrick has had program management responsibilities for large scale commercial and government telecommunications software programs. Patrick’s experiences are a natural fit with ARG’s mission to add value by focusing on business process improvements and cost efficiencies.

Patrick has led product development efforts for Pricing, Expense Management and Process Automation applications. In addition to his Business Administration experiences, Patrick received certification in Project Management from Boston University in 2007 and he has project managed large scale implementations of software applications for both enterprise and government clients since 2000.

Steve Murphy
Vice President
Steve has worked in several aspects of the telecom industry for over 15 years. Steve’s background includes product development and management, marketing, sales and consulting. With an earlier background in finance, Steve brings a broad perspective to clients as they evaluate multiple alternatives.

Steve’s responsibilities include operational support designed around ARG’s value proposition – evaluating and implementing different approaches to deliver an ever higher level of consultative service to ARG clients. He seeks to ensure clients receive best in market solutions by coordinating larger projects and non-standard activities. He also acts as an internal consult within ARG, assisting leaders in implementing their strategies and achieving their objectives.

Meredith Vines
Director, Consulting Services
In telecommunications since 1996 Meredith joined ARG in 2002 as a project manager.  After supporting our customers for years in this role, Meredith  joined ARG’s account management team in 2004 as an enterprise account manager- supporting our largest clients.  In 2007 Meredith transitioned to a consultant role, where she excelled for 5 years before joining the management team.

Today, Meredith leads ARG’s team of consultants to foster the acquisition of new clients as well as maintaining and enhancing existing relationships.  Meredith’s experience in telecom and strong commitment to ARG’s Core Values ensure that her team remains service driven and customer focused.

Our Clients Speak…

During the recent troubles that we’ve been trying to isolate, you’ve been able to escalate our troubles to the top levels within Verizon and Paetec.  You’ve come on site several times with test equipment to work and test head to head with the carriers, and the PBX vendor.  This is invaluable to us as a service. ..  To sum it up, you do a great job of helping to keep the vendors on their toes…

Robert, A-T Solutions

ARG has been instrumental in helping us manage our telephony and internet services. Their support team helps us get better access to our providers and faster resolutions to our issues. I would not hesitate to recommend them to any organization.

Urban, National Motor Freight Traffic Association

It’s not very often managers get to hear how well their people are doing, and they get tired of hearing about the negative. I wanted to take some time to let you know how much we appreciate all the great work Joe does. He is very responsive to our requests and always follows through to completion. He makes sure everything gets handled or at least points us in the right direction. Joe certainly goes go above and beyond to help us out and makes working through our issues much easier.

Doug, Washington First Bank

Of all the decisions needed during a major office move, we can genuinely say choosing to work with ARG was one of the smartest. The ARG transition team was very engaged and interfaced seamlessly with our vendors throughout the process of designing and implementing our new phone system, getting onboard with our new carrier and exiting from our former carrier and service plans. Now as an established client, we have come to recognize even further the value of ARG’s service.

Pat, McLean Asset Management

Certain components of our communication technology are somewhat non-standard, and at times if we experience an issue, it may not be readily apparent what the source of the trouble is. The responsiveness of our technical support team at ARG has been nothing less than outstanding. With one quick call or email they are working with our carrier on researching the matter and providing timely updates. In addition, they always make sure we know what to expect, and they follow through to resolution. A huge plus is that we are relieved of back and forth calling to vendors, waiting on hold, trying to understand technical jargon, etc. Even with questions or low-priority matters our contacts at ARG are extremely responsive and happy to assist.

Pat, McLean Asset Management

My company recently acquired a small Independent Insurance Agency in Annapolis, Maryland. As you can imagine an acquisition of any size can be complicated, especially becoming familiar with new Vendors and Suppliers. I hadn’t yet had the opportunity to introduce myself to anyone at ARG, when a natural disaster struck the Annapolis office. A lightning strike rendered all electronic devices inoperable.

When Joseph Harre learned of our situation, he reached out and introduced himself and ARG to me and within a short time suggested and implemented a solution to our telecommunication issues; something my other long-term telecom vendors were unable to accomplish. I was impressed with Joe’s solution driven customer service approach.

I look forward to a long and successful relationship with ARG.

Eileen, Basil Voges / Howard Phillips Insurance

It is such a relief to know that the Support Team at ARG is always available to help. Joe Harre is great to work with and always resolves my issues quickly and professionally. We heart <3 ARG.

Angela, Novick Group, Inc.

The experience and flexibility of your team has had a big impact on the success of our initial campus expansion. Our staff is delighted with the new facility. Throughout the project, you have served as a highly valued extension of our team and I greatly appreciate your efforts.

Russ, Agilex

ARG has been extremely valuable in the process of our upgrades for many years now.  Without their guidance and assistance I’m sure we would have spent much more money for far less service.  Their staff has always been there for us through the last 10 years and continues to be to this day. I am looking forward to many more years of continued partnership with ARG.

Raymond, Beretta USA

I cannot express how vital ARG assistance is for NCA.  It is your support that allows a small organization like ours be a big player in our industry…  The most critical assistance ARG has provided for NCA is through availability at a moment’s notice to fix or assist with any challenge faced by NCA.  Working with ARG is like having a large IT department at our disposal.

Reginald, National Confectioners Association

Our ARG representative, Joe Harre, is always there for us. He responds afterhours from the road, from his car or wherever. It is tough to get service like that anywhere. He keeps our vendors straight and we can always relay on ARG and Joe to give us a hand in those times when things get tough. Many thanks to ARG for their great support!

Bob, Avectra

I want to thank you and your team for the excellent work you did managing this conversion and making the entire process painless for me. I have always been very favorably impressed with ARG, both its people and their work product. I’m delighted that AR is now fully onboard with you for our voice and data services, and I look forward to a long, beneficial relationship. Thanks again for all of your good work.

Steve, American Rivers

Here at ACE, we have utilized the services of ARG for over eight years now. We have been loyal customers, as the service they provide is impeccable. There is nothing better then a company that delivers all that they promise! It has been a pleasure to work hand and hand with the ARG staff and for that, we will continue to utilize their services for many years to come.

Michelle, American Council on Education

When our company made the decision to go with ARG, I was a bit skeptical.  I have to say, I have been more than pleasantly surprised.  The transition from our previous vendor to our new service was a bit taxing, Lew Branning worked tirelessly getting that completed.  Our point person, Lava Mohammed has assisted me on several occasions.  Joe Harre recently worked on what could have been an interruption in our business-updating me during the process and getting me the final resolve very quickly.  EVERYONE is top of the line.  Ready to assist when needed.  I cannot say enough good things about the team at ARG.

Laura, Bay Bank

“Electrical and telecom outages plague the area of downtown Bethesda, MD and we’d be lost without the ability to have our critical communications needs handled with speed and efficiency. During the day or night, or even on the weekend, our requests get immediate attention and resolve. The support team freakin’ rocks — very thorough and knowledgeable, each person we deal with is responsive and pleasant. Great job.”

Tim, American Association of Blood Banks

ARG has been a great asset to me as an IT Manager, as well as to the practice. Their inside connections with many of the major internet and phone service providers has allowed for a smooth transition from one provider to the next, all while saving our practice time and money. I no longer have to worry about sitting on hold with support or waiting hours for an issue to be resolved. ARG takes care of monitoring any issues that may arise and updates when progress is made and/or when the issue has been resolved.”

Nicole, Foxhall Internists

Thank you for getting us through last week’s issues with the Verizon system breakdown.  As you know, we are a medical practice that is heavily dependent on fast, reliable connectivity for all aspects of patient care and communications, laboratory and clinical services and all our administrative and financial operations. With ARG we have always felt your personal commitment and clear professionalism whenever we’ve called on you for help.  Over the years, when anything has broken somewhere in myriad systems that wire us all together, ARG has been there right away representing our needs, investigating, troubleshooting and keeping us fully informed as if we were a Fortune 500 corporation.  Believe me, we haven’t forgotten what it can be like!  You have built a great company and, for us, your greatest service is peace of mind.

John, Optimal Health Physicians

At ARG, the supportive staff knew immediately how to properly escalate my calls, and always route me to the appropriate technician or consultant. They communicate with the vendors directly and ARG is able to do testing and isolate the problems and quickly arrive at solutions.

Dana, Greater Washington Orthopedic Group

All of my experiences with ARG have been responsive with continuous updates along the way.  My “user” experience with ARG is top tier and meets or beats the response I get from other providers.
I would recommend ARG to anyone seeking a partner for their telecom needs.

Robert, Infrastructure Admin

I am grateful to work with those special employees from ARG who are knowledgeable and provide 1st class customer service. I’ve been in IT fields for 15 years and ARG is one of the top service providers I have ever had.

Ahryu, SECOR-GROUP

ARG has been a lifesaver… from the start in helping us negotiate a best price for our voice and data services, to the follow-up and resolution of issues that occur with our carrier(s).  ARG has been there for us and have all the bases covered!
 
Short and sweet, this is how I feel.  We don’t have time to keep following up with the carriers, and having you all ‘watching our backs’ gives us great comfort!

Tina, Project Hope

It’s very few and far between where I can rave about a support experience in the IT field, but this has certainly been one of them.

Jeremy, Facility Engineering Associates, P.C.

We get much better information and service by using our communications broker/manager, ARG, as a starting point; they can translate the technical jargon and give objective understanding, without having to navigate the voicemail tree of the carriers.

Tim, N Street Village

The level of commitment, the standards of excellence, the knowledge base and the delivery of service at ARG is beyond exemplary. I fully recommend them without hesitation or reservation to any company who is considering their services.

Dana, Greater Washington Orthopedic Group

ARG has been a trusted partner of ours over the past  7 years with exceptional service and support.

We recently tasked them with finding us a new ECR solution for routing our call center traffic. They were quick to Identify our needs and found a solution at a substantial savings with more features than our existing platform.

Thank you for always being there.

Timothy, SunSetter Products Limited Partnership

I cannot thank you all enough for your support and help over the past several days !!!  Thank you to Joe Harre, Steve Grimsley and Chris Somers for their outstanding help both remotely and onsite, during our circuit issues over a long Holiday weekend.  We were back in business in record time and had a work around within 24 hours.

Now I can tell others WHY your organization is considered one of a few Top Workplace winners by The Washington Post for 2014  – it shows in your team spirit and your attention to detail with your customers.

Thank you – Thank you – Thank you !!!!

Kathy, SHRM

Totally loving you guys there at ARG today.  Thx for having my back

Ryan, KEPRO

Thanks for helping me sort this out – I appreciate your response.  I greatly appreciate how responsive you all are when these phone issues have come up.  Our business is so reliant on the phone, so it’s huge when that is broken.

Pat Ward
McLean Asset Management

While dealing with vendors, it’s always nice to have ARG’s experience on our side…Quite simply, ARG has never let us down.   If you are ever looking for a client that will provide good references to new prospects, please consider us.

Keith, National Automated Clearinghouse Association - The Electronic Payments Association

We were introduced to ARG during the process of preparing for an office move. We were evaluating a range of phone service providers and phone system platforms. Our ARG consultant was more than helpful and available as we negotiated the maze of IP phones and potential service carriers. The analysis she provided was a critical resource in our decision-making process.

Pat, McLean Asset Management

I know this note is way overdue, but I would like to take this opportunity to extend my sincere gratitude to the help that you afforded me and CrisisLink during the transition to our new location … you were very kind and helpful including during off hours.

Joseph, CrisisLink

  I want to thank everyone from ARG who helped out with seeing this through to completion.  The communication and updates were great and the problem was fixed in a very timely manner.  I am really glad we went with ARG to help us with our communications needs!

Smith, Society of General Internal Medicine

 ARG fully coordinated the project, communicated with the vendors, arranged for the implementation of equipment and turnover, and followed up on each and every detail. Additionally, when we encountered issues with connectivity, installation and faulty equipment, they were on task every second.

Dana, Greater Washington Orthopedic Group

 ”In addition to ARG’s impeccable customer service, their knowledge of the industry is unparalleled.”

Matthew, RGS

I am not surprised, but I wanted to thank you for the ease of transition. I am always so impressed with the level of service that ARG provides. I know most of the time people only complain and I have a free moment so I thought I would write to say “AWESOME JOB!!!” I don’t think the transition could have gone any smoother.

Christopher, National Stone, Sand and Gravel Association

I want to pass along my heartfelt thanks for the support from ARG today.  Our Waldorf office went off line yesterday.  I was contacted by Windstream but expected my managed service provider to contact me as well and take the lead.  They didn’t and I started working with Windstream today.  It’s a router problem.  When I started getting frustrated with the lack of progress I called into ARG’s support line.  Joe answered the call and proceeded to take the whole issue off my hands.  He kept me updated all afternoon and has helped to get someone onsite.  I couldn’t keep someone onsite until 6:30 pm tonight to meet the tech so he made arrangements for them to arrive at 8:00 am tomorrow morning so we can be up and running (hopefully) when the office opens on 9:00 am.  I know I will arrive at the office tomorrow morning and find an update from Joe waiting for me.

I know this is standard operating procedure for ARG but I wanted you to know and Steve to know on Joe’s behalf, what a pleasure it is working with your group.

Laura, Girl Scout Council of the Nation’s Capital

We have been delighted with the consistently high level of service provided by ARG and consider them to be an essential partner in our telecommunications landscape. Without hesitation we would recommend ARG to any business embarking on an evaluation of their phone service.

Pat, McLean Asset Managment

From beginning to end, we have been treated with the highest level of service.  From the consultant through project management to the engineer, I couldn’t be more pleased.  If you ever need a reference, please feel free to use me as one.  I can’t underscore enough how great a job your team has done throughout this process.

Eric, Bredhoff & Kaiser P.L.L.C.

Everyone is more than helpful and tries to get to the heart of the matter quickly and professionally.  We love our ARG!!

Laura, Bay Bank

As you promised, you kept our team up to date almost every hour during business hours over the past two days and were kind enough to offer and call me each morning at 8:00AM with updates from the night before. 

On behalf of our group, we appreciate your dedication and service during our “trouble period.”

Carl, American Asset Management Group, Inc.

ARG makes my life easier when it comes to managing the telecom and data needs of a rapidly growing organization.

Peter, Bravo Health

I just wanted to take a moment to thank the ARG staff for all of its’ assistance…  From planning to implementation, your team affirms why Expovision continues to look to ARG for its’ telecom needs.  I have especially appreciated your teams patience and willingness to understand our business.  Expovision has been a client of ARG for ten years; we now go in confidence for many years to come.

In closing,  you guys are the best!

David, Expovision

I have been turning to ARG for guidance for almost ten years. Their knowledge and experience continues to impress me and assures me that I am getting the best solution at the lowest price. They stake their reputation on their recommended services, so you know that they will always shoot straight.

TJ, Keller and Heckman LLP

I wish every vendor was like ARG.

Rod, Zeiders Enterprises, Inc.

I will say that I have NEVER been a fan of using a third party to manage our accounts and circuits.  I always thought it would be another iron in the fire that I had to sort through!  I must say that I have been extremely satisfied with the service and benefits of working with ARG.

Robert, A-T Solutions

We rely on ARG for their consistent support of our call center operations. They have consistently demonstrated superb customer service.  They help to explain the system to new users, and they troubleshoot issues quickly and efficiently.  We are a growing call center, which requires interaction with a wide range of new call center sites.  ARG has shown the ability to “make the seemingly complicated uncomplicated”.

Greg
Brain Injury Association of America

I have always been very favorably impressed with ARG, both its people and their work product. I’m delighted that AR is now fully onboard with you for our voice and data services, and I look forward to a long, beneficial relationship. Thanks again for all of your good work.

Steve, American Rivers

Joe Harre was very helpful. He was quick to respond to my emails and helped me solve my phone issue rapidly. I appreciate the friendliness and responsiveness of ARG employees.

Jessica, American Islamic Congress

Bottom line is I don’t know what our company would do without ARG to handle our telecommunications. ARG and everyone we deal with  is invaluable. Thank you.

Jan, Global Science & Technology, Inc.

Having ARG handle our switch to a new dial tone and internet provider impacted me by taking the day to day details and concerns of the transaction off my hands. In addition I had the benefit of ARG’s expertise when difficult situations arose. Our ARG project manager and everyone else I dealt with at ARG was focused on getting our job done and done properly and as quickly as possible. I cannot imagine having to do all they did myself. I highly recommend using ARG.

Lynn, Artis LLC