It’s very few and far between where I can rave about a support experience in the IT field, but this has certainly been one of them.
ARG makes my life easier when it comes to managing the telecom and data needs of a rapidly growing organization.
Thanks for helping me sort this out – I appreciate your response. I greatly appreciate how responsive you all are when these phone issues have come up. Our business is so reliant on the phone, so it’s huge when that is broken.
While dealing with vendors, it’s always nice to have ARG’s experience on our side…Quite simply, ARG has never let us down. If you are ever looking for a client that will provide good references to new prospects, please consider us.
From beginning to end, we have been treated with the highest level of service. From the consultant through project management to the engineer, I couldn’t be more pleased. If you ever need a reference, please feel free to use me as one. I can’t underscore enough how great a job your team has done throughout this process.
ARG has been instrumental in helping us manage our telephony and internet services. Their support team helps us get better access to our providers and faster resolutions to our issues. I would not hesitate to recommend them to any organization.
The experience and flexibility of your team has had a big impact on the success of our initial campus expansion. Our staff is delighted with the new facility. Throughout the project, you have served as a highly valued extension of our team and I greatly appreciate your efforts.
Our ARG representative, Joe Harre, is always there for us. He responds afterhours from the road, from his car or wherever. It is tough to get service like that anywhere. He keeps our vendors straight and we can always relay on ARG and Joe to give us a hand in those times when things get tough. Many thanks to ARG for their great support!
I cannot express how vital ARG assistance is for NCA. It is your support that allows a small organization like ours be a big player in our industry… The most critical assistance ARG has provided for NCA is through availability at a moment’s notice to fix or assist with any challenge faced by NCA. Working with ARG is like having a large IT department at our disposal.
Joe Harre was very helpful. He was quick to respond to my emails and helped me solve my phone issue rapidly. I appreciate the friendliness and responsiveness of ARG employees.
Totally loving you guys there at ARG today. Thx for having my back
ARG has been extremely valuable in the process of our upgrades for many years now. Without their guidance and assistance I’m sure we would have spent much more money for far less service. Their staff has always been there for us through the last 10 years and continues to be to this day. I am looking forward to many more years of continued partnership with ARG.
“In addition to ARG’s impeccable customer service, their knowledge of the industry is unparalleled.”
I have been turning to ARG for guidance for almost ten years. Their knowledge and experience continues to impress me and assures me that I am getting the best solution at the lowest price. They stake their reputation on their recommended services, so you know that they will always shoot straight.
ARG fully coordinated the project, communicated with the vendors, arranged for the implementation of equipment and turnover, and followed up on each and every detail. Additionally, when we encountered issues with connectivity, installation and faulty equipment, they were on task every second.
Here at ACE, we have utilized the services of ARG for over eight years now. We have been loyal customers, as the service they provide is impeccable. There is nothing better then a company that delivers all that they promise! It has been a pleasure to work hand and hand with the ARG staff and for that, we will continue to utilize their services for many years to come.
“Electrical and telecom outages plague the area of downtown Bethesda, MD and we’d be lost without the ability to have our critical communications needs handled with speed and efficiency. During the day or night, or even on the weekend, our requests get immediate attention and resolve. The support team freakin’ rocks — very thorough and knowledgeable, each person we deal with is responsive and pleasant. Great job.”
I am grateful to work with those special employees from ARG who are knowledgeable and provide 1st class customer service. I’ve been in IT fields for 15 years and ARG is one of the top service providers I have ever had.
I wish every vendor was like ARG.
We have been delighted with the consistently high level of service provided by ARG and consider them to be an essential partner in our telecommunications landscape. Without hesitation we would recommend ARG to any business embarking on an evaluation of their phone service.
Everyone is more than helpful and tries to get to the heart of the matter quickly and professionally. We love our ARG!!
All of my experiences with ARG have been responsive with continuous updates along the way. My “user” experience with ARG is top tier and meets or beats the response I get from other providers.
I would recommend ARG to anyone seeking a partner for their telecom needs.
We get much better information and service by using our communications broker/manager, ARG, as a starting point; they can translate the technical jargon and give objective understanding, without having to navigate the voicemail tree of the carriers.
“Once Gina picked up the baton, it was a smooth hand-off. On the day of installation, ARG came in along with TCI and were in and out in less than 90 minutes. Since then, I have had several conversations with Gina and if there was a problem I could not fix (including with my current vendor XO Communications), she picked up the ball and ran with it!”
During the recent troubles that we’ve been trying to isolate, you’ve been able to escalate our troubles to the top levels within Verizon and Paetec. You’ve come on site several times with test equipment to work and test head to head with the carriers, and the PBX vendor. This is invaluable to us as a service. .. To sum it up, you do a great job of helping to keep the vendors on their toes…
“The great thing about ARG is that they assign you a customer service representative who handles everything, so when there is a problem, you make one call to ARG and they do the rest. ARG on a few occasions has gone above and beyond what was expected to make sure the service they promised was being met.”
Bottom line is I don’t know what our company would do without ARG to handle our telecommunications. ARG and everyone we deal with is invaluable. Thank you.
The level of commitment, the standards of excellence, the knowledge base and the delivery of service at ARG is beyond exemplary. I fully recommend them without hesitation or reservation to any company who is considering their services.
I am not surprised, but I wanted to thank you for the ease of transition. I am always so impressed with the level of service that ARG provides. I know most of the time people only complain and I have a free moment so I thought I would write to say “AWESOME JOB!!!” I don’t think the transition could have gone any smoother.
I will say that I have NEVER been a fan of using a third party to manage our accounts and circuits. I always thought it would be another iron in the fire that I had to sort through! I must say that I have been extremely satisfied with the service and benefits of working with ARG.
It’s not very often managers get to hear how well their people are doing, and they get tired of hearing about the negative. I wanted to take some time to let you know how much we appreciate all the great work Joe does. He is very responsive to our requests and always follows through to completion. He makes sure everything gets handled or at least points us in the right direction. Joe certainly goes go above and beyond to help us out and makes working through our issues much easier.
“I had the pleasure of meeting Sarah Feugill over the phone, and Sarah guided me throughout the entire process from beginning to end. Anytime I had a question, if she was unaware, she would find the answer for me! Sarah left no stone unturned, and when I was going crazy with XO Communications with trying to get further information, she said rest assured, once you have ARG in your corner, you will not have to go through this aggravation again. ARG will do all the work…just pick up the phone and Sarah was right!”
I know this note is way overdue, but I would like to take this opportunity to extend my sincere gratitude to the help that you afforded me and CrisisLink during the transition to our new location … you were very kind and helpful including during off hours.
We were introduced to ARG during the process of preparing for an office move. We were evaluating a range of phone service providers and phone system platforms. Our ARG consultant was more than helpful and available as we negotiated the maze of IP phones and potential service carriers. The analysis she provided was a critical resource in our decision-making process.
It is such a relief to know that the Support Team at ARG is always available to help. Joe Harre is great to work with and always resolves my issues quickly and professionally. We heart <3 ARG.
As a former US Senate Staff Director, Assistant Secretary and President of a company for 30 years I have encountered many good efficient people but I have to tell you that your man Joe Harre has been as efficient, precise, timely and helpful as anyone I have encountered. You have hired well and I will recommend your company wherever I can.
Today is the day – the FCC vote concerning whether to keep Neustar as the contract holder for Local Number Portability (LNP) or award the contract to Telcordia Technologies, a subsidiary of Ericsson, is happening. Why should you care about this? LNP is a very important part of telecommunications today. It’s how numbers get moved between […]
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